Returns and Refunds Policy

Customer satisfaction is of prime importance to us and we want you to have confidence in buying from Magnolia the Florist Ltd.

If you have a problem, or are unhappy with your purchase, then we will do our best to rectify the problem!

Any orders with Roses, Summer or Spring designated flowers will be guaranteed for a period of 5 (five) days otherwise we will guarantee for a period of 7 days from date of delivery. Any claims made of flowers after this period cannot be made. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 (one) working day of the date of delivery.

If your order is not delivered to your satisfaction then we will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to both order deliveries in UK and International deliveries overseas.

How Do I Make A Claim?

Refunds can only be made against the credit/debit card used in the original transaction. If we cannot provide you with a replacement, for example if the item is out of stock, our Customer Care team will contact you with other options.

To make a claim on a product, simply e-mail our customer services (cs@magnoliaflorist.co.uk) with your customer reference and order number. Alternatively you can telephone 01536 713300 with details and we will try and rectify the problem for you.

How long will it all take?

We will attempt to rectify and problems immediately. If you opt to a full refund then we will credit your account with the same card detail are you have made on your purchase, there however maybe a delay before this is fully refunded to your account.